HVAC Dispatcher

Adon Complete Air Conditioning and Heating
Job Description

Job details

Salary
$13 - $15 an hour
Job Type
Full-time
Number of hires for this role
1

Qualifications

    • Criminal background check (Required)

    • US work authorization (Required)

Full Job Description

The Role

Evaluate customer calls and match the right technician to every job.

Responsibilities

  • Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
  • Relay accurate information to technicians, ensuring proficient, quality customer experiences.
  • Manage the whereabouts and needs of every technician in the field.
  • Record the results of each service call and create report summaries for senior management.
  • Be professional and establish customer rapport, encouraging repeat business.
  • Respond to customer requests, resolving issues and promoting the brand.
  • Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
  • Update customers throughout the day on the technician’s progress.

Competencies for Success

· Develop a proven track record in customer service.

· IT competent; good typist and proficient with phone systems.

· Highly organized with exceptional follow-through abilities.

· Strong verbal and written communications.

· Ability to build trust, diffuse conflict and hold others accountable.

· Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team
Knowledge on Service Titan is a plus

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call

Supplemental Pay:

  • Bonus pay

Work Location:

  • One location

Job Duties:

  • Develop efficient routes to ensure that deliveries are made in a timely fashion
  • Maintain contact with drivers throughout their shifts and address any routing issues they might have
  • Monitor road conditions, construction zones, and accidents in order to revise routes as needed
  • Update customers on the status of their deliveries including any delays that occur
  • Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels
  • Other duties as requested

Company's website:

  • www.adoncps.com

Company's Facebook page:

  • https://www.facebook.com/adoncps

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place
Apply online: https://www.indeed.com/viewjob?fbclid=IwAR0SD_dQddHCWF0Y7YpAkC8RbQ5j9ZEFRMtrXOLPiAat8KNqLOf3EORXFf0&from=iaBackPress&jk=926f7d4e709cd88a&t=hvac%20dispatcher
Contact Information